Refund policy

Return & Refund Policy

Due to the nature of our skincare products and for the health and safety of all our customers, all sales are final. We do not accept returns or offer refunds.

However, your satisfaction is our priority. If you experience any issue with your order such as a damaged, defective, or incorrect item, please reach out to us and we will work with you to find the best solution possible.

To report an issue, contact us at viedouce.skin@outlook.com within 5 days of receiving your order. Please include your order number and a photo of the issue so we can assist you promptly.

We appreciate your understanding and thank you for supporting Vie Douce.